Credit Risk Specialist

6 days ago

New York, New York, United States RAMP Full time
About the Role

Ramp is a leading financial technology company that provides innovative solutions for modern finance teams. As a Risk Operations Lead, you will play a critical role in executing and maintaining operational initiatives that manage credit and fraud risk for Ramp's growing customer base.

Key Responsibilities
  • Execute Ramp's risk management policies on key risk portfolio management interactions, including payment holds/requests, credit limit increase, and delinquency management for Ramp's corporate credit card and bill pay products.
  • Help own and define agenda of policy development and implementation across risk operators.
  • Mentor and eventually manage more junior risk operators to make sound decisions on complex risk matters.
  • Support leadership in initiatives and develop Risk Ops KPIs.
  • Provide best-in-class customer experience while managing credit and fraud risk by effectively managing customer support requests.
  • Work directly with internal and external stakeholders on documentation of processes, escalations, and risk updates across the organization.
  • Own a critical piece of the feedback loop to improve our customer user experience, including partnering with product and engineering to build best-in-class risk tooling to increase operational efficiency.
Requirements
  • Minimum 7 years of experience in Credit Risk Management, Fraud Risk Management, or Underwriting.
  • Minimum 2 years of people management in Risk Operations.
  • Experience within consumer/corporate/small business cards, payments, invoices, lending, or related industries.
  • Excellent written and verbal communication skills.
  • Strong background in customer support via email.
  • Investigative and critical thinking skills.
  • BA/BS from an accredited university.
Nice to Haves
  • Experience in high-growth startups.
  • Experience building complex financial products.
  • Strong background in customer support via phone and email.

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