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Customer Success Manager

2 months ago

Colorado Springs, Colorado, United States Stivers Full time
Account Manager Opportunity at Stivers

Credentialing company Stivers is seeking a tech-savvy Account Manager to join their team in downtown Denver. The ideal candidate will provide insights on client-to-business interactions, improve customer experience through product support, and handle customer issues and requests.

Key Responsibilities:
  • Collaborate closely with team members to support client retention and expansion opportunities
  • Primary contact for the onboarding of new customers and the training of platform end users from an IT perspective
  • Provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests
  • Collaborate with the Project Management, Technical, and Operations teams to set up software platforms as per customers' requirements and troubleshoot technical issues raised by customers
Requirements:
  • 4 years prior account management experience and stable work history
  • Experience working with, and managing, stakeholders and business relationships
  • Capable of learning new technology and complex business process quickly
  • Empathetic, positive, self-driven attitude with a desire to help our customers reach their goals

Stivers is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.