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Customer Service Representative

1 month ago

Colorado Springs, Colorado, United States Kendra Gries - State Farm Agent Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Receptionist - State Farm Agent Team Member. As a key member of our team, you will provide exceptional customer service, educate customers about insurance options, and maintain a strong work ethic to drive success.

Responsibilities
  • Provide prompt, accurate, and friendly customer service, responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Maintain a strong work ethic with a total commitment to success each and every day.
Requirements
  • Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
  • Excellent interpersonal skills.
  • Excellent communication skills - written, verbal, and listening.
  • Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams.
  • People-oriented.
  • Self-motivated.
  • Proactive in problem solving.
About Our Agency
  • We are a growing agency with big dreams and lots of potential.
  • We attribute our success to having a fun, energetic environment that is an enjoyable place to work.
  • We want to work alongside those who are equally committed to excellence and personal achievement.