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Help Desk Support Specialist

2 months ago

Exton, Pennsylvania, United States Caliber Service Management Full time

Role – Help Desk Administrator

We are seeking a skilled Help Desk Administrator to join our team at Caliber Service Management. As a Help Desk Administrator, you will be responsible for providing technical support to our employees and partners, resolving software problems, and collaborating with business systems teams to resolve complex issues.

Key Responsibilities

  • Technical Support: Assist users with technical issues related to device hardware, software, and network connectivity.
  • Incident Management: Log and track incidents in the help desk ticketing system, prioritize and escalate tickets based on severity and impact.
  • Hardware and Software Maintenance: Install, configure, and maintain personal devices, printers, and peripherals, manage hardware lifecycles and inventory.
  • User Training and Documentation: Create, update, and maintain user documentation, FAQs, and knowledge base articles, conduct training sessions for new employees on IT tools and best practices.
  • Continuous Improvement: Identify recurring issues and propose solutions for process improvement, stay informed about technology trends and updates.

Requirements

  • Deep knowledge of Microsoft Windows and Microsoft 365 applications.
  • Apple mobile device platform expertise.
  • Basic network infrastructure skills.
  • Computer hardware break/fix expertise.
  • Excellent communication skills.
  • At least one year of Help Desk/IT infrastructure experience.
  • College degree preferred or relevant certifications.

Caliber Service Management is an equal opportunity employer. We are committed to recruiting, hiring, training, and promoting qualified people of all backgrounds.