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Service Operations Manager

2 months ago

New Bern, North Carolina, United States Chevrolet of New Bern Full time

Job Summary:

Chevrolet of New Bern is seeking an experienced leader to fill the role of Service Manager. This position is ideal for a seasoned professional with a strong background in service operations and customer satisfaction.

Key Responsibilities:

  • Assist customers in servicing, repairing, and explaining each service need, ensuring a high level of customer satisfaction.
  • Communicate effectively with customers, employees, coworkers, and vendors to understand customer requirements and concerns.
  • Manage shop flow and productivity, ensuring the service department operates efficiently and effectively.
  • Monitor and report on key performance indicators, including labor rate, ASR percentages, hours per RO, and Xtime utilization.
  • Hire, train, and supervise service department personnel, providing guidance and support to ensure excellent customer service.
  • Develop and implement strategies to improve customer satisfaction, increase sales, and drive business growth.
  • Maintain a high level of knowledge on new products, features, and accessories, attending product training as required.

Requirements:

  • A minimum of 2 years of experience as a Service Manager or 5 years as a Service Advisor.
  • Strong focus on providing excellent customer service and a commitment to delivering exceptional results.
  • Driver's license and background screening required.