Service Coordinator

5 days ago


New Bern, North Carolina, United States Chevrolet of New Bern Full time
Job Description

We are seeking a highly motivated and customer-focused individual to join our Service Business Development Team at Chevrolet of New Bern. As a Service Coordinator, you will play a critical role in providing exceptional customer service and ensuring a seamless experience for our clients.

Key Responsibilities:

  • Act as the primary point of contact for customers, responding to inquiries and addressing concerns in a timely and professional manner.
  • Coordinate scheduling needs and provide information on our services and products.
  • Work closely with the service department to ensure efficient and effective communication with customers.
  • Participate in team development sessions to improve processes and maintain positive relationships with colleagues and management.
  • Utilize our CRM tracking system to monitor and follow up on customer interactions.

Requirements:

  • At least one previous role in customer service experience.
  • Team player attitude with excellent communication skills.
  • Prompt and courteous demeanor.
  • Enthusiastic personality with a strong work ethic.
  • Proficient computer skills with ability to learn new systems.
  • Willingness to submit to a pre-employment background check and drug screen.

What We Offer:

  • Competitive compensation and benefits package.
  • Opportunities for growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.


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