Software Asset Management Specialist

2 weeks ago


West Burke, Vermont, United States PROLIM Corporation Full time

Position:
Software Asset Management Specialist

Location:
Remote

Contract Duration:
Long-term engagement

Work Arrangement:
Onsite presence required

Experience Required:
8 to 10 years in relevant field
Proficiency with ServiceNow is essential.

Required Skills:
ITIL Foundation certification is mandatory; CSAM Certification is advantageous.
Experience in Software Asset Management is highly desirable.
Advanced skills in Excel reporting.
Outstanding customer service aptitude and client-centric approach.
Strong coordination, negotiation, and persuasive abilities.
Capability to engage with various levels of client and internal stakeholders.
Excellent verbal and written communication skills, with the ability to convey technical concepts in layman's terms.
Familiarity with diverse vendors (Microsoft, Oracle, Adobe, etc.) and their licensing frameworks is crucial.
Competence in assessing the implications of changes in the IT landscape on licensing.
Experience with ServiceNow SAM Pro Module is a plus.

Key Responsibilities:
Oversee SAM operations, establish status reports, and enhance processes based on industry best practices.
Strategize, guide, and mentor other license management personnel.
Conduct quality assurance related to commercial data.
Assess and manage actions based on the current compliance landscape (e.g., license transfers).
Develop realistic forecasts for software (maintenance) needs (Demand planning).
Regularly disseminate information regarding commercial entitlements (purchases, agreements).
Maintain a repository of license certificates.
Execute license optimization initiatives for both server and client applications.
Establish and uphold the software entitlement inventory.
Provide pertinent data for SAM or during audits.
Document the licensing status and prepare license balance reports.
Analyze and advise on necessary actions.
Enhance data with SAM-relevant insights.
Develop and publish the licensing status of all products based on licensing metrics.
Define and generate reports in accordance with client specifications.
Report on under-licensed and over-licensed software.
Communicate audit results with senior executives while maintaining client relationships.



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