Asset Protection Specialist

4 days ago

West Chester, Pennsylvania, United States The GIANT Full time
About the Role

The GIANT Company is seeking a highly skilled and detail-oriented Asset Protection Specialist to join our team. As an Asset Protection Specialist, you will play a critical role in protecting our company's assets and ensuring the safety of our customers and employees.

Key Responsibilities
  • Conduct surveillance and investigations into matters related to asset protection, including the detection and apprehension of suspected shoplifters and perpetrators of various types of fraud.
  • Collect and analyze evidence and documentation to prepare complete investigations, including internal and vendor investigations.
  • Assist store teams with training on systems relevant to asset protection, such as Everseen, Purchek, and Gatekeeper.
  • Provide store teams with training on internal asset protection applications, such as Shrink Trax, Lanehawk, and Profitect.
  • Represent the company in court as required and serve as a liaison with various law enforcement agencies in criminal investigations.
  • Prepare and submit electronic incident reports for all incidents in a timely fashion.
  • Confer with Asset Protection Manager and Store Operations Management on incident details and case status.
  • Monitor CCTV systems to ensure proper working order and train store management on use of CCTV as needed.
  • Conduct Asset Protection Focus Walks.
  • Complete Asset Protection hardware maintenance (keys & cores) as needed.
  • Analyze POS and Veribalance information supplied by Data Mining to assist in investigations.
  • Maintain knowledge of store emergency policies and assist in the department's response to security incidents and crisis situations.
  • Analyze shoplifting or potential theft situations and react in a manner that effectively protects company assets without incurring liability.
  • Deal with people possessing weapons or who may be under the influence of alcohol or controlled substances and use reasonable force to defend themselves and control violent or aggressive individuals.
  • Observe and record facts as they occur, frequently observing crimes in progress and reacting instantly and appropriately.
  • Apprehend shoplifters, dishonest team members, and vendors who were observed committing thefts and work with the police to determine the identity of shoplifters from past thefts and file charges with the police.
  • Make decisions about internal incidents and scheduling changes, referring to the Asset Protection Manager as needed.
  • Work independently and exercise critical thinking and good judgment, demonstrating productivity and apprehending shoplifters on a consistent basis without Asset Protection Manager supervision.
  • Frequent travel between store locations is required, and effective time management is essential.
Requirements
  • High school diploma or equivalent required.
  • 2+ years of experience in asset protection, security, or a related field.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong analytical and problem-solving skills.
  • Ability to maintain confidentiality and handle sensitive information.
  • Valid driver's license and reliable transportation.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • A chance to make a real difference in the lives of our customers and employees.

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