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Client Service Specialist for Motor Vehicles
2 months ago
The Client Service Specialist for Motor Vehicles plays a crucial role in providing direct assistance to a diverse clientele in a dynamic environment. This role demands a high level of independence and decision-making capabilities. Precision and attention to detail are essential, as the position involves handling significant financial transactions and delivering exceptional customer service. The specialist will conduct both road and written assessments, often in challenging weather conditions, and may be required to travel to various locations, necessitating reliable transportation. This position is based within the State of Vermont's Motor Vehicle office and is not available for remote work.
Eligibility Criteria
This opportunity is open to all qualified candidates, including current State employees and external applicants.
For inquiries regarding the specifics of this position, please refer to the appropriate contact channels.
It is important to note that multiple vacancies may be filled from this job listing.
As per the requirements, candidates must consent to fingerprinting and undergo a comprehensive background check, which may encompass criminal, financial, and driving record evaluations. Final candidates will be informed of these requirements during the interview process. Applicants retain the right to withdraw their applications prior to the completion of any background checks.
Work Environment
Incumbents are expected to perform efficiently and accurately under public scrutiny and respond to telephone inquiries. The role involves significant public interaction, which carries a daily risk of exposure to contagious illnesses. Employees must adeptly manage multiple tasks and prioritize fluctuating workloads. The position requires handling interactions with customers who may be confused, frustrated, or upset, along with managing substantial monetary transactions. While typical office conditions prevail, there may be occasional outdoor tasks, such as verifying vehicle identification numbers. Flexibility in travel to different offices with short notice is necessary to address staffing needs, and employees may be required to work overtime.
Qualifications
Applicants should possess a minimum of two years of experience in a customer-facing role, such as retail, hospitality, or governmental services, which involved significant public interaction and regular use of computer systems.
Alternatively, candidates may qualify with four months of experience within the Vermont Department of Motor Vehicles, meeting established proficiency standards.
It is essential for candidates to efficiently serve customers while achieving a minimum productivity level of three transactions per hour with an error rate of 1% or less. Proficiency in licensing or registration processes is required, along with demonstrated expertise in at least two job functions for a minimum of four months. These qualifications will be thoroughly evaluated by the relevant department and supervisory personnel.
Compensation and Benefits
The State of Vermont offers a comprehensive benefits package that enhances the overall employment experience. This includes:
- 80% of medical premiums covered by the State, along with a no-cost dental plan for employees and their families
- Work-life balance with 11 paid holidays annually and a generous leave policy
- State-funded Family and Medical Leave Insurance (FMLI)
- Retirement savings options, including a defined benefit pension plan and a deferred compensation 457(b) plan
- Tuition reimbursement opportunities
- Flexible spending accounts for healthcare and childcare expenses
- Affordable group life insurance
- Incentive-based wellness programs
- Eligibility for Public Service Student Loan Forgiveness Program
Diversity and Inclusion
The State of Vermont is committed to fostering a diverse and inclusive workplace that respects and values various backgrounds, perspectives, and skills. Employment decisions are made based on merit, and the State prohibits discrimination based on race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity, or any other protected status.
