Float Representative

1 month ago


Syracuse, New York, United States Upstate University Hospital Full time
Job Summary:

We are seeking a skilled Float Representative to join our team at Upstate University Hospital. As a key member of our Department of Medicine, you will be responsible for providing exceptional patient service and administrative support across various sites.

Key Responsibilities:
  • Answering telephone calls, taking accurate messages, and triaging calls
  • Scheduling new patient and follow-up appointments, ensuring all pertinent information is documented
  • Preparing charts, reviewing patient orders, and verifying insurance eligibility
  • Receiving, screening, and reviewing documents for completeness and accuracy
  • Ensuring tests ordered are reflective of patient insurance contracts and obtaining necessary authorizations
  • Providing standard answers to routine requests for information and referring to appropriate staff
  • Verifying insurance information, making copies of insurance cards, and updating patient records
  • Documenting per departmental policy and participating in the filing of information and maintenance of medical records
Requirements:
  • High school or equivalent and two years of clerical support experience, preferably in a medical setting
  • Computer skills, proficient with MS Office applications (Word, Excel), and knowledge of EPIC
  • Strong organizational and time management skills, excellent verbal and written skills
Benefits:

Our benefits package includes health, dental, and vision insurance, eligibility for employer 401k funding, tuition reimbursement, generous paid time off, and more.



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