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Patient Service Representative II
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Knoxville, Tennessee, United States Covenant Health (Tennessee) Full timeJob Title: Patient Service Representative IIJob Summary:We are seeking a highly organized and detail-oriented Patient Service Representative II to join our team at Covenant Health in Tennessee. As a key member of our patient service team, you will be responsible for providing exceptional customer service, managing patient records, and ensuring seamless...
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Patient Service Representative II
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Knoxville, Tennessee, United States Covenant Health (Tennessee) Full timeJob SummaryCovenant Health (Tennessee) is seeking a highly organized and detail-oriented Patient Service Representative II to join our team. In this role, you will be responsible for providing administrative support for the patient service functions related to the check-out operations of our physician practice.Key ResponsibilitiesCollect and process...
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Patient Service Representative II
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Patient Service Representative II
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Knoxville, Tennessee, United States Covenant Health (Tennessee) Full timeJob SummaryCovenant Health (Tennessee) is seeking a highly organized and detail-oriented Patient Service Representative II to join our team. In this role, you will provide administrative support for the patient service functions related to the check-out operations of our physician practice.Key ResponsibilitiesMaintain established departmental policies and...
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Patient Service Representative II
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Patient Service Representative II
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Patient Account Representative II
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Patient Account Representative
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Patient Service Representative II
2 months ago
Covenant Health (Tennessee) is seeking a highly skilled Patient Service Representative II to join our team. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and administrative support in a fast-paced medical office environment.
Key Responsibilities- Provide administrative coverage for patient service functions, including check-out operations, encounter form data collection, and balance reconciliation.
- Collect and process payments for services rendered, ensuring accurate and timely processing.
- Maintain established departmental policies and procedures, objectives, quality assurance program, and safety standards.
- Answer telephone calls and route accordingly, providing excellent customer service to patients and healthcare providers.
- Receive and record changes in patient information, ensuring accurate and up-to-date records.
- Demonstrate familiarity with insurance procedures and knowledge of participating plans.
- Ensure procedures and corresponding diagnoses are properly recorded on fee slips for charge entry.
- Schedule appointments for return visits and end-of-day procedures, balancing and reconciling as needed.
- Compile data for billing personnel, ensuring accurate and timely submission.
- Develop and maintain effective communication skills, utilizing the A-I-D-E-T fundamentals.
- Attend meetings and participate on committees as directed, contributing to quality improvement initiatives.
- Collaborate with patients, physicians, and other care team members to provide exceptional patient care.
- Follow policies, procedures, and safety standards, completing required education assignments annually.
- High school diploma or equivalent required; preference given to individuals with a high school diploma or GED.
- One year of experience in a medical office setting, with working knowledge of clinic appointment scheduling, collection, and ICD-9/10 and CPT-4 coding (charge entry) required.
- Minimum three years of total customer-facing/customer service experience required.
