Global Logistics Operations Manager
1 week ago
International Operations Supervisor
Team Worldwide is looking for an experienced International Operations Supervisor to join our dynamic team. The successful candidate will possess a minimum of 5 years in freight forwarding operations, demonstrating expertise in both air and ocean logistics.
About Us
At Team Worldwide, we pride ourselves on being a globally connected yet locally focused organization. Our commitment to excellence has earned us multiple accolades, including the Logistics Management Quest for Quality Award in Freight Forwarding. We ensure that every delivery feels as close as a neighborhood trip, regardless of distance.
Compensation and Benefits
This full-time role comes with a comprehensive employee benefits package, including co-sponsored medical insurance, a company-matched 401k plan, and paid time off. Additional benefits such as vision, dental, life, and AD&D insurance are available at the employee's discretion. Compensation will be aligned with relevant experience.
Key Responsibilities
The primary role of the International Operations Supervisor includes:
- Managing the prioritization, scheduling, and routing of air and ocean shipments.
- Providing accurate updates on the status of import/export shipments.
- Ensuring compliance with regulatory and country-specific requirements.
- Responding promptly to inquiries from international agents and offices.
- Engaging with customers and key stakeholders as necessary.
- Building and nurturing relationships with both existing and prospective clients and carriers.
- Resolving issues swiftly with customers, branches, and agents.
- Keeping customers informed of any changes related to their shipments.
- Leading and mentoring the international team at our office.
- Ensuring adherence to all Standard Operating Procedures (SOPs) in collaboration with customer service and sales teams.
- Exhibiting extensive industry knowledge to anticipate and meet client needs effectively.
- Negotiating competitive rates with service providers.
- Supervising the international team, including conducting performance evaluations and providing training as needed.
Reporting Structure
This position will report directly to the Branch Manager.
Qualifications
- At least 5 years of experience in international air and ocean freight forwarding.
- Exceptional communication skills.
- Strong customer service orientation with a sense of urgency.
- Proficient in creative problem-solving.
- Comprehensive knowledge of freight movement, including pricing, documentation, and shipment management.
- Thorough understanding of relevant state, federal, and international regulations.
Physical Requirements
- Ability to sit at a computer for extended periods.
- Occasional lifting of items up to 25 pounds.
Additional Information
This job description is intended to provide a general overview of the responsibilities and qualifications associated with this position. Duties and responsibilities may evolve or be assigned as necessary.
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