Global Logistics Operations Coordinator
2 months ago
Global Logistics Operations Coordinator
Position Summary
The primary role of the Global Logistics Operations Coordinator is to consistently meet or surpass the expectations of our clients by promptly addressing challenges and providing effective solutions for their international air and ocean freight requirements.
Key Responsibilities
- Organizing, scheduling, and directing shipments for air import/export.
- Keeping precise status updates for import/export shipments.
- Ensuring compliance with regulatory and country-specific requirements.
- Responding swiftly to inquiries from international agents and offices.
- Engaging with customers and their key representatives as necessary.
- Building and nurturing relationships on behalf of the team with both current and prospective clients and carriers.
- Addressing and resolving any issues that arise with customers, team branches, and agents efficiently.
- Communicating regularly with clients to keep them informed of any changes related to their shipments.
Reporting Structure
This role reports directly to the Operations Manager.
Qualifications and Skills
- A minimum of 4+ years of experience in international air and ocean freight forwarding operations.
- Exceptional communication abilities.
- Strong customer service skills with a heightened sense of urgency.
- Innovative problem-solving capabilities.
- Proficient understanding of ocean and air freight processes, including pricing, documentation, and shipment management.
- Familiarity with relevant state, federal, and international laws and regulations (including Federal Maritime Commissions, Customs, and import/export regulations).
Physical Requirements
- Ability to sit at a computer for extended periods.
- Occasional lifting of items up to 25 pounds.
Additional Information
This job description is intended to provide a general overview of the position and is not an exhaustive list of all tasks, duties, or responsibilities that may be assigned. Responsibilities may change or be added as needed.
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