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Customer Service Representative

2 months ago

Plano, Texas, United States Toyota Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our Mazda Financial Services team as a Customer Care Advocate. In this role, you will be responsible for providing exceptional customer service and support to our valued customers, dealers, and third-party partners.

Key Responsibilities

  • Utilize effective communication skills to efficiently and accurately resolve inbound customer inquiries, including payments, title inquiries, account status and maintenance, website questions, and registration.

  • Service customer needs through inbound and outbound calling strategies, partnering with customers to create solutions to resolve delinquency with an emphasis on mutually beneficial negotiations and financial solutions.

  • Support strong brand connections with our dealers by answering dealer and area sales manager inquiries via phone and email, including but not limited to, titling inquiries, originations, lease end, customer inquiries, and program eligibility.

  • Support various processing functions, including email, databases, SharePoint, queue management, and additional miscellaneous tasks, requiring attention to detail, process steps, time management, and efficiency.

  • Communicate with other workgroups regarding titles, customer service, insurance, and third-party partners, such as DMVs, dealerships, and attorneys for legal accounts.

Requirements

  • High school education or equivalent.

  • Excellent verbal and written communication skills, including interpersonal skills.

  • Self-starter and independent, team-oriented, and results-driven.

  • Strong organizational skills and attention to detail.

  • Ability to effectively multitask.

  • Working knowledge of Microsoft Office applications (Word, Excel, etc.).

  • Quick learner who can utilize resources and tools as issues arise during a call.

Preferred Qualifications

  • 2-5 years of customer service experience.

About Toyota

At Toyota, we value our talented employees and strive to help them grow professionally before recruiting new talent. We offer a work environment built on teamwork, flexibility, and respect, as well as professional growth and development programs to help advance your career. Our comprehensive benefits package includes health care and wellness plans, flexible work options, and a 401(k) savings plan featuring a company match.