Front of House Management Lead

6 days ago


New York, New York, United States The Counter Full time
Job Overview: We are looking for a skilled Front of House Manager to lead our team at The Counter Burger in Time Square. As a key member of our operations team, you will be responsible for ensuring the highest level of service and satisfaction for our guests.

Job Summary:
The ideal candidate will have 3+ years of experience in a full-service restaurant setting, with a proven track record of managing front-of-house operations. You will be responsible for overseeing the daily activities of the front-of-house staff, including supervising servers, bartenders, and hosts/hostesses. Additionally, you will be expected to investigate and resolve guest complaints, ensure the dining room's cleanliness and organization, and provide knowledge of beer, wine, and liquor to our guests.

Responsibilities:
  • Oversee and manage the front-of-house staff.
  • Investigate and resolve guest complaints.
  • Ensure the dining room's cleanliness and organization.
  • Provide knowledge of beer, wine, and liquor to guests.
  • Work collaboratively with the back-of-house team to ensure seamless service.

Requirements:
- 3+ years of experience in a full-service restaurant setting.
- Strong leadership and communication skills.
- Ability to work well under pressure and maintain a calm demeanor during peak periods.
- Familiarity with NYC Dept of Health Food Safety Card requirements.

Compensation:
The successful candidate will receive a competitive salary of $65,000-$80,000 per year, depending on experience.

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