Front-of-House Operations Manager

4 days ago


New York, New York, United States Little Ruby's Cafe Full time
Job Title: Front-of-House Operations Manager

Salary: $60,000 - $80,000 per year

About the Role:

In this dynamic and fast-paced environment, we are seeking an experienced Front-of-House Operations Manager to lead our front-of-house team at Little Ruby's Cafe. As a key member of our management team, you will be responsible for maintaining exceptional service standards, ensuring operational efficiency, and driving sales growth.

Responsibilities:
  • Lead and manage a team of front-of-house staff, providing guidance, coaching, and feedback to ensure exceptional customer service.
  • Develop and implement strategies to improve operational efficiency, reduce costs, and increase revenue.
  • Ensure compliance with all health and safety regulations, company policies, and procedures.
  • Collaborate with the General Manager to create job performance reviews, interview, hire, and train new staff members.
  • Manage front-of-house operations, including scheduling, employee development, and training programs.
  • Work closely with the heart-of-house team to ensure seamless communication and efficient service delivery.
Requirements:
  • Minimum 5 years' experience as an Assistant General Manager or Restaurant Manager in a high-volume setting.
  • Two-year associate degree in Hospitality, Business, or equivalent work experience.
  • Strong leadership skills, ability to coach, build a team, problem-solve, and demonstrate financial acumen.
  • Proficient with computers (Microsoft Products), POS, and technology.
  • Ability to work a flexible schedule, including varying shifts, days, evenings, weekends, and holidays.


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