Front of House Lead

3 weeks ago


New York, New York, United States Major Food Group LLC Full time

Job Description

We are seeking a skilled Front of House Lead to join our team at The Lobster Club. As a key member of our front-of-house staff, you will be responsible for overseeing the dining room operation and ensuring that every guest receives impeccable service.

The ideal candidate will have 3-4 years of restaurant experience in high-volume and fine-dining establishments, with a proven track record of leading a front-door team in a New York restaurant. Previous experience in Michelin-starred restaurants is a plus, but not required.

This is a fantastic opportunity to work in a dynamic and fast-paced environment, with a competitive salary of $30.00 per hour and a comprehensive benefits package, including medical/dental/vision insurance, TransitChek discount, Team Member Referral program, and progressive paid time off.

Key Responsibilities:

  1. Oversight of dining room operations, including customer relations and ensuring guests receive excellent service.
  2. Greeting customers and guiding them to their tables.
  3. Answering customer questions regarding food, drinks, and specials.
  4. Resolving customer complaints or disputes.
  5. Managing waitstaff to ensure efficient and excellent service throughout a given seating.

Requirements:

  • 3-4 years of restaurant experience in high-volume and fine-dining restaurants.
  • At least 2 years of experience leading a front-door team in a New York restaurant.
  • Previous experience in Michelin-starred restaurants preferred but not required.

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