Client Development Specialist

6 days ago


Urbandale, Iowa, United States US Signal Company LLC Full time
Job Summary

We are seeking a highly motivated and detail-oriented Client Development Representative to join our team at US Signal Company LLC. As a key member of our sales team, you will be responsible for supporting the outside sales team in the retention of current clients and developing relationships with US Signal clients to retain and grow their business.

Key Responsibilities
  • Assist retail and wholesale clients within an account team to ensure seamless service delivery.
  • Lead client renewals of service terms to ensure continued business growth.
  • Translate client requests into tailored solutions that meet their needs.
  • Collaborate with interdepartmental teams to procure pricing for clients and deliver competitive solutions.
  • Submit client moves, adds, changes, and disconnects in a timely and accurate manner.
  • Work with the account team to grow revenue and identify opportunities for expansion.
  • Communicate order details clearly to the back office team.
  • Log all client account activities in our CRM system.
  • Conduct client satisfaction calls to ensure high levels of customer satisfaction.
  • Perform first bill reviews with new retail clients to ensure a smooth onboarding process.
  • Resolve client issues in a timely and professional manner, working closely with all departments.
  • Provide feedback to management on client churn metrics and operational suggestions.
  • Track and report relevant client churn metrics to inform business decisions.
Requirements
  • Strong dedication to client service and development.
  • Ability to manage multiple projects simultaneously and meet deadlines.
  • Excellent communication and interpersonal skills.
  • Detailed knowledge of internal order processes for all US Signal products and services.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Analytical skills to gather and report on trends and findings.
  • Bachelor's degree in business management, technology, or communications is a plus.
  • Previous experience in sales or client relationships in telecommunications or technology is required.
What We Offer
  • A supportive and inclusive work environment.
  • Competitive compensation and benefits package.
  • Opportunities for professional growth and development.
  • A hybrid work environment for greater work-life balance.
  • Generous paid time off policy, including vacation, sick time, and 8 paid holidays.
  • Comprehensive medical, dental, and vision benefits plans with Flexible Spending benefits.
  • 401(k) retirement plan with a generous contribution.
  • Group Term Life Insurance covered 100% by employer.
  • Up to $110 USD/month internet and cell phone reimbursement.
  • Wellness program to promote overall employee well-being.
  • Health Club reimbursement.
  • Paid volunteer time.
  • Business casual dress code.


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