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Client Solutions Specialist

2 months ago

Urbandale, Iowa, United States Aptia Group Full time
About Aptia Group

Aptia Group is a pioneering force in the employee benefits and pensions administration services, dedicated to revolutionizing the industry for the better. With a strong presence in the US and UK markets, and supported by shared services in India and Portugal, we serve over 1,100 clients and impact the lives of more than seven million people.

We're expanding, and our growth is fueled by our investors' backing and our commitment to fostering the success of our people. At Aptia Group, we're investing heavily in learning and development, creating unique career paths for our colleagues. Our team embodies our values of being specialist, responsive, and thoughtful, striving to surpass client expectations, evolve constantly, and nurture genuine relationships for the long-term.

Job Requirements

As a Client Solutions Consultant, you will collaborate with client teams and support teams to deliver daily configuration solutions. This role is responsible for managing processes and metrics by overseeing day-to-day configuration deliverables and team prioritization. You will be accountable for the overall end-to-end technical solution to meet the client's administration needs.

Key Responsibilities
  • Assess client custom requirements and consult on best practice technical solutions, as well as alternate custom solutions.
  • Participate in client calls related to Open Enrollment Readiness and/or custom requirements, and update requirement artifacts as needed for the new plan year setup, as well as ongoing change requests.
  • Proactively identify and implement processes that can improve efficiency and reduce workloads.
  • Lead efforts of in-depth analysis of client defects.
  • Responsible for product-level business acceptance testing efforts with documented test plans and strict adherence to controls framework, minimizing risk to the organization.
  • Responsible for configuration of client rules, plans, and enrollment sites (where offshore restrictions apply).
  • Communicate and track project deliverables and implement mitigation plans, where applicable.
  • Serve as primary escalation contact for internal and external stakeholder inquiries as it relates to system configuration and rules engine.
  • Actively participate and engage with product owners and IT on product roadmap, where applicable.
Requirements
  • BA/BS degree with 0-2 years' work experience, or associate's degree with minimum 3+ year technical client management work experience, or High School Diploma with 5+ years technical client management work experience.
  • Health and Benefits Administration domain knowledge.
  • Critical thinking skills and analytical analysis ability.
  • Change and project management aptitude.
  • Technical attributes and/or knowledge.
  • Strong working knowledge of Microsoft Office Products.
  • SQL/Java knowledge and ability to write basic queries.
  • Database structure knowledge.
How to Apply

If you are interested in this role, we encourage you to submit your resume with appropriate contact information. Aptia Group is committed to creating a diverse, inclusive, and equitable work environment. We are an equal opportunity employer and aim to attract and retain the best people without attention to age, background, disability, ethnic origin, family duties, political affiliation, race, religion, gender, and sexual orientation. If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to reach out to us.