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Client Service Representative I

2 months ago

Urbandale, Iowa, United States YRC Worldwide Full time

Job Title: Customer Service Specialist I

Compensation: $18/hr

Position Overview:

The Customer Service Specialist I plays a crucial role in delivering exceptional support to YRC Worldwide customers. This position requires a commitment to serving clients with professionalism and efficiency. The specialist will handle incoming customer service calls, addressing inquiries and resolving issues effectively.

Key Responsibilities:

  • Process customer orders, inquiries, and complaints related to services offered.
  • Utilize analytical skills and sensitivity to understand and meet customer needs.
  • Provide accurate pricing information and availability details to customers.
  • Investigate and resolve a variety of customer complaints and concerns.
  • Ensure timely completion of customer service interactions.

Core Competencies:

  • Adaptability: Maintain effectiveness amidst significant changes in work responsibilities or environment.
  • Building Trust: Establish effective relationships with customers and internal teams through open and trustworthy interactions.
  • Collaboration: Work cooperatively with colleagues to achieve team objectives.
  • Communication: Clearly convey information and ideas to individuals or groups, ensuring understanding and retention.
  • Continuous Learning: Actively seek new learning opportunities and apply gained knowledge in the workplace.
  • Initiative: Take prompt action to achieve work goals and exceed expectations.
  • Work Standards: Set high performance standards for oneself and others, ensuring accountability for completing tasks.

Benefits:

Competitive compensation based on experience.

Minimum Qualifications:

  • High school diploma.
  • Strong verbal, written, and interpersonal communication skills.
  • Proficiency in MS Office applications (Word, Outlook, Excel).

Preferred Qualifications:

  • Experience in the transportation sector, billing, collections, or customer service.
  • Some college education.

Working Conditions:

This role is based in a professional office environment, utilizing standard office equipment such as computers and telephones.

Physical Demands:

The position requires the ability to sit or stand for extended periods while using office equipment. Occasional lifting and carrying of supplies may be necessary.

YRC Worldwide is an Equal Opportunity/Affirmative Action Employer.