Client Relations Coordinator

2 weeks ago


Bloomington, Indiana, United States PAC Worldwide Full time

Department: Customer Experience

Position Overview: We are seeking a dedicated Customer Experience Specialist to become an integral part of our dynamic team. This role serves as the primary point of contact for clients, ensuring their needs are met with precision and care.

About PAC Worldwide: PAC Contract Services is a comprehensive contract packaging provider, collaborating with businesses of all sizes to deliver a variety of packaging solutions. As a division of PAC Worldwide, we pride ourselves on our commitment to quality and service.

Key Responsibilities:

  • Oversee customer orders and manage expectations throughout the entire process.
  • Receive and process customer orders through multiple channels, including phone, email, and electronic systems.
  • Make informed administrative decisions for assigned accounts.
  • Engage with customers to provide service information, take orders, offer pricing, and address complaints.
  • Maintain and update customer account files, databases, and reports.
  • Propose enhancements to processes, products, and services to improve customer satisfaction and operational efficiency.
  • Collaborate with various departments to manage returns, credits, and replacement orders as necessary.

Qualifications:

  • Experience in manufacturing or sales support is preferred.
  • Background in business-to-business interactions is advantageous.
  • Strong attention to detail, problem-solving skills, and follow-up capabilities.
  • Professional demeanor and communication skills.

Education and Experience:

  • 2-3 years of experience in customer service roles.
  • A High School Diploma or GED is required; higher education is highly valued.

Language Proficiency:

Must possess excellent written and verbal communication skills in English.

Physical Requirements:

Ability to sit at a computer for extended periods and lift up to 35 lbs. of office equipment.

Work Environment:

Office setting within a manufacturing facility.

Company Commitment:

PAC Worldwide is dedicated to providing a supportive work environment, competitive benefits, and opportunities for professional growth. We value our employees and are committed to their success.



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