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Customer Success Manager
1 month ago
We're building Cable to tackle the scourge of financial crime. Our mission is to reduce the devastating impact of financial crime on individuals, governments, and businesses.
Did you know that over $4 trillion is laundered each year, with less than 1% caught? We're determined to change this narrative.
The ProblemCurrent compliance tools and processes are often ineffective, leaving banks and fintechs struggling to close the gaps. We're building a game-changing tool for Compliance Officers to improve testing and assurance across multiple regulatory areas.
The RoleWe're seeking a world-class Customer Success Manager to help our customers get the most out of Cable's platform. As a key member of our team, you'll be the subject matter expert on our products and customer needs.
Key responsibilities include:
- Building relationships with customers through trust, honesty, and integrity
- Driving product usage and adoption through refined training and strategic business reviews
- Providing data-driven insights to anticipate customer needs and align on value
- Enabling seamless customer support and funneling feedback to our engineers
- Designing and implementing KPIs to measure success
We're seeking a candidate with a background in delighting bank and fintech customers, who has worked across customer success, account management, and solutions teams at risk or compliance startups. If you're passionate about reducing financial crime and have a data-driven approach, we'd love to hear from you.
Key qualities include:
- Exceptional written and oral communication skills
- Ability to analyze data and drive strategic decisions
- Experience working with senior stakeholders and driving QBRs
- Strong organizational and project management skills
Cable is a hybrid company based in North America, with a founding team that has hands-on experience leading financial crime teams. We're backed by top venture capitalists and angel investors, and we're committed to building a scalable infrastructure and beloved products from the ground up.
Our Operating SystemWe're a company that values diversity, equity, and inclusion. We're an equal opportunity employer and welcome applications from candidates of all backgrounds. If you're passionate about our mission and values, we'd love to hear from you.
