Front Desk Representative
14 hours ago
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Highgate Hotels.
Job Summary:The Front Desk Agent is responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience during their stay. This role requires a strong attention to detail, excellent communication skills, and the ability to multitask in a fast-paced environment.
Key Responsibilities:- Answer guest inquiries and provide information on hotel services, amenities, and local attractions.
- Process guest check-ins and check-outs, ensuring accuracy and efficiency.
- Manage guest room assignments, including room changes and cancellations.
- Handle guest complaints and resolve issues in a professional and courteous manner.
- Process payments and handle cash handling and credit policies.
- Stay up-to-date on hotel promotions, packages, and special offers.
- Collaborate with other departments to ensure seamless guest service.
- High School diploma or equivalent required.
- College coursework in a related field is a plus.
- Previous experience in a hotel or customer service role is preferred.
- Excellent communication and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
- Basic computer skills and knowledge of hotel software systems.
Highgate Hotels is a dynamic and growing company that offers a competitive salary, comprehensive benefits package, and opportunities for career advancement. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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