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Front Desk Representative

2 months ago

Richmond Heights, Virginia, United States Four Points by Sheraton Richmond Airport Full time
{"title": "Front Desk Agent", "description": "Deliver Exceptional Guest Experiences

We are seeking a highly motivated and enthusiastic Front Desk Agent to join our team at Four Points by Sheraton Richmond Airport. As a key member of our front office team, you will be responsible for providing exceptional guest service and ensuring a memorable experience for our guests.

Key Responsibilities:
  • Efficiently handle guest check-ins and check-outs while maintaining a friendly and professional demeanor.
  • Provide accurate information about our hotel, available rooms, rates, and amenities to guests.
  • Assist guests and resolve any challenges that may arise to ensure 100% guest satisfaction.
  • Accurately conduct all cash handling and credit card processing activities.
  • Perform regular audits and balances of cash and credit transactions to ensure accuracy and compliance with established policies and procedures.
Requirements:
  • Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role.
  • Experience with hotel reservation software, such as OnQ or Opera.
  • Excellent communication and organizational skills.
  • Ability to work a variety of shifts, including evenings and weekends.
About Us:

At Four Points by Sheraton Richmond Airport, we are committed to delivering exceptional service and creating memorable experiences for our guests. If you are a motivated and enthusiastic individual who is passionate about providing outstanding guest service, we encourage you to apply for this exciting opportunity.

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