Insurance Customer Service Representative

6 days ago


Memphis, Tennessee, United States TEKsystems Full time
Job Description

Job Title: Insurance Customer Service Representative

Job Summary:

We are seeking a highly skilled Insurance Customer Service Representative to join our team at TEKsystems. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and their patients, handling inbound and outbound calls, and resolving issues in a timely and professional manner.

Key Responsibilities:

  • Handle inbound and outbound calls from patients and client facilities, listening to their concerns and resolving issues in a professional and empathetic manner.
  • Utilize medical claims processing knowledge to resolve billing and insurance coverage questions.
  • Take at least 45 inbound calls per day, using a computer to navigate multiple screens and notate customer interactions.
  • Perform administrative duties, including managing email and completing assignments.
  • Participate in regular departmental meetings, facility town halls, and individual meetings to provide feedback on customer service operations and process improvement strategies.

Requirements:

  • 2+ years of phone-based work experience, with at least 1 year in the medical or insurance field.
  • Medical claims processing knowledge and experience with insurance claims filing.
  • Excellent customer service skills and attention to detail.
  • 35+ WPM typing speed.

About TEKsystems:

We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

Equal Opportunity Employer:

TEKsystems is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.



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