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Customer Service Representative

2 months ago

Memphis, Tennessee, United States Planned Parenthood of Tennessee and North Mississippi Full time
Job Summary

The Customer Service Representative works in a team environment to provide exceptional customer service and support to patients and customers. The ideal candidate will have excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.

Key Responsibilities
  • Answer a high volume of incoming calls in a customer-friendly and professional manner.
  • Demonstrate exceptional customer service skills, responding to patient inquiries and resolving issues in a timely and effective manner.
  • Schedule appointments for clients accordingly, ensuring accurate and efficient communication.
  • Collect and verify patient information, including insurance data and CAPS forms, to ensure accurate billing and scheduling.
  • Screen clients' financial status and confirm fee information, providing clear and concise explanations to patients.
  • Provide patients with necessary documents and information for their visit, ensuring a smooth and efficient experience.
  • Maintain patient and customer confidentiality at all times, adhering to HIPAA guidelines and confidentiality protocols.
  • Respond to emergency calls and situations, following established procedures and protocols.
  • Participate in ongoing training and development to improve customer service skills and knowledge.
Requirements
  • 1 year of experience in a call center or customer service environment.
  • 1 year of experience with insurance verification and medical office procedures.
Benefits
  • Competitive base salary commensurate with experience.
  • 100% Employer-paid Medical, Dental, Basic Life/AD&D, STD, LTD (Employee Only Coverage).
  • Voluntary Vision, 'Buy-Up' options on Basic Life, Spouse, & Dependent.
  • 401(k) plan with matching opportunity.
  • Plum Benefits & Pet Insurance.
  • Starting PTO of 15 vacation days within first year (pro-rated based on start date), 2 Floating Holidays and 10 Paid Holidays.