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Technical Support Specialist for Audiovisual Systems
2 months ago
Job Summary
The Commonwealth of Virginia is seeking a highly skilled Audiovisual Systems Technician to join our team. As an Evening AV Support Specialist, you will be responsible for providing technical support and maintenance for audiovisual systems in various spaces across the university.
Key Responsibilities
- Provide preventative maintenance to AV systems, including testing and cleaning
- Test each AV system as required or requested
- Meet with end users to help them work through issues within a given space or spaces
- Effectively create and update help desk tickets once tasks have been completed
- Provide support and recommendations to end users for in-person, remote, and hybrid instructional solutions
- Troubleshoot any reported or found issues in any of the supported spaces as assigned
- Update and help maintain an accurate inventory of components
- Install AV components as needed and perform a thorough test once installation is completed
- Manage work study students to assist in tasks noted above
Requirements
- Several years of experience in the audiovisual industry
- Experience in customer support related to AV systems
- Basic knowledge of AV signal flow
- Experience in troubleshooting AV components and systems
- Experience with various web-conferencing and lecture capture applications
- Experience providing rapid and effective support to end users
- Experience documenting issues and resolutions through a ticketing system
- Ability to communicate effectively in oral and written form
- Ability to operate comfortably in high-stress environments
- Experience with Windows, Mac, iOS, and Android computer systems
- Demonstrated ability to work within a team and independently to achieve goals
- Must be able to move or lift a minimum of 50 pounds
- Must be able to work from ladders or scaffolding as required
- Valid driver's license
Preferred Qualifications
- Experience in higher education
- Experience with use and programming of Crestron and QSC components
- Industry certifications are preferred
- Basic IT networking experience
About the Commonwealth of Virginia
The Commonwealth of Virginia is a comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world. We are dedicated to knowledge, discovery, and creativity, and we offer a wide range of academic programs to a diverse enrollment of students.
We are an equal opportunity employer and do not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.
