IT Support Specialist

2 weeks ago

Blacksburg, Virginia, United States HEICO Full time
Job Summary

VPT, Inc. is seeking an experienced IT Support Specialist to lead advanced technical support for end users, with a focus on Microsoft Business Central (BC) / ERP systems and SQL databases. The ideal candidate will provide expert-level assistance to users, troubleshooting complex issues, and ensuring the smooth operation of critical business applications.

Key Responsibilities:
  • Provide top-tier support for Microsoft BC/ERP applications, resolving escalated issues from the helpdesk and working directly with end users to ensure problems are solved efficiently.
  • Lead the troubleshooting process for complex technical issues involving Microsoft BC/ERP systems, SQL databases, and related IT infrastructure.
  • Serve as the primary point of contact for senior-level helpdesk issues, guiding end users through troubleshooting, configuration, and optimization of their software and hardware environments.
  • Support Microsoft BC/ERP applications, addressing user concerns, managing system updates, and ensuring smooth day-to-day functionality.
  • Assist with the maintenance, querying, and troubleshooting of SQL databases to ensure data integrity and efficient reporting processes.
  • Utilize Python, PowerShell, and Tanium (optional but preferred) to streamline repetitive helpdesk tasks, enhance reporting, or improve data handling and application performance.
  • Track, document, and escalate incidents as necessary, ensuring timely and effective resolution while maintaining strong communication with users and stakeholders.
  • Collaborate with other IT teams, including network administrators and system engineers, to solve multi-layered issues that span across different areas of the IT infrastructure.
  • Maintain detailed logs, manuals, and documentation of helpdesk procedures, solutions, and configurations to streamline future troubleshooting and knowledge transfer.

VPT offers an excellent benefits package immediately upon full-time hire, including health, vision, and dental insurance, 401k, disability insurance, life insurance, flexible spending accounts, and paid time off. Salary will be discussed with the applicant and is dependent upon education and experience.

VPT, Inc. is an Equal Opportunity/VET/Disability Employer. Education: Bachelor's degree in Information Technology, Computer Science, or a related field; equivalent work experience will be considered. Experience: Minimum of 5 years in IT helpdesk or technical support, with a focus on Microsoft BC/ERP systems and SQL database environments. Technical Skills: Strong proficiency in Microsoft BC/ERP support, troubleshooting, and administration. Solid understanding of SQL databases and basic maintenance, query, and optimization techniques. Experience with Windows Server environments, Active Directory, Azure, and O365 and desktop/laptop troubleshooting. Python, PowerShell, etc. scripting knowledge (preferred but not required) for automation and efficiency improvements. Customer Service: Proven ability to deliver excellent end-user support in a high-paced, solution-oriented environment. Problem-Solving: Strong analytical and troubleshooting skills for resolving complex technical issues with minimal supervision. Communication Skills: Clear and effective communication, both verbal and written, with technical and non-technical users. Bonus Skills: Experience with Microsoft Power BI, Power Automate, or Azure services. Background in supporting ERP systems in industries such as manufacturing, finance, or logistics. Because of the nature of this position, a US Person is required.

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