IT Support Specialist

2 weeks ago


Blacksburg, Virginia, United States Commonwealth of Virginia Full time

Job Summary

The IT Support Specialist will provide technical assistance to users with a broad range of technical skills, including developers, analysts, researchers, and administrative staff. The successful candidate will have a strong knowledge of Windows operating systems, Microsoft Active Directory, and Microsoft 365.

Key Responsibilities

  • Provide technical support to users with a broad range of technical skills
  • Install software for users, provision and re-provision desktops and laptops, troubleshoot applications, and help users understand complex problems
  • Work closely with system administrators and other IT staff to develop and implement IT policies, respond to security, networking, storage, and other incidents, and improve the quality of IT services
  • Find solutions to unique problems that require inventive solutions

Requirements

  • Bachelor's degree in Computer Science, IT, Engineering, or related field
  • Strong knowledge of Windows operating systems, Microsoft Active Directory, and Microsoft 365
  • Experience providing support to end users, including one-on-one consultation and training
  • Demonstrated ability to work independently, manage multiple projects simultaneously, and take initiative to solve complex IT problems
  • Experience with computer hardware troubleshooting and repair, and writing user-facing documentation

Preferred Qualifications

  • Experience working with inventory software
  • Working knowledge of hardware and software video conferencing systems
  • Experience with ticketing/work order systems like RT (Best Practical) or Service Now
  • Experience with Microsoft System Center components, such as MDT and Software Center, remote desktop software, and Microsoft Exchange
  • Experience with networking concepts and devices, such as TCP/IP, firewalls, VLAN switching, and experience with SQL compliant databases

About Virginia Tech

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an dedicated to knowledge, discovery, and creativity.


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