IT Support Specialist
4 weeks ago
Job Summary
The IT Support Specialist will provide technical assistance to users with a broad range of technical skills, including developers, analysts, researchers, and administrative staff. The successful candidate will have a strong knowledge of Windows operating systems, Microsoft Active Directory, and Microsoft 365.
Key Responsibilities
- Provide technical support to users with a broad range of technical skills
- Install software for users, provision and re-provision desktops and laptops, troubleshoot applications, and help users understand complex problems
- Work closely with system administrators and other IT staff to develop and implement IT policies, respond to security, networking, storage, and other incidents, and improve the quality of IT services
- Find solutions to unique problems that require inventive solutions
Requirements
- Bachelor's degree in Computer Science, IT, Engineering, or related field
- Strong knowledge of Windows operating systems, Microsoft Active Directory, and Microsoft 365
- Experience providing support to end users, including one-on-one consultation and training
- Demonstrated ability to work independently, manage multiple projects simultaneously, and take initiative to solve complex IT problems
- Experience with computer hardware troubleshooting and repair, and writing user-facing documentation
Preferred Qualifications
- Experience working with inventory software
- Working knowledge of hardware and software video conferencing systems
- Experience with ticketing/work order systems like RT (Best Practical) or Service Now
- Experience with Microsoft System Center components, such as MDT and Software Center, remote desktop software, and Microsoft Exchange
- Experience with networking concepts and devices, such as TCP/IP, firewalls, VLAN switching, and experience with SQL compliant databases
About Virginia Tech
Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an dedicated to knowledge, discovery, and creativity.
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