Technical Services Specialist
5 days ago
We are seeking a highly skilled and customer-focused Technical Services Specialist to join our team. As a Technical Services Specialist, you will be responsible for delivering exceptional customer service and technical support for our office equipment fleet.
Key Responsibilities- Provide technical support and maintenance for office equipment, including copiers, printers, and scanners.
- Perform routine maintenance and repairs on office equipment to ensure optimal performance and uptime.
- Assist customers with equipment-related issues and provide solutions to resolve problems.
- Collect and submit meter reads to ensure accurate billing and tracking.
- Track and coordinate the Move/Add/Change (MAC) of office equipment and assets.
- Point of contact for equipment removal and delivery.
- Process and distribute incoming and outgoing faxes, log for billing purposes.
- Apply asset tags to office equipment and update database.
- High school diploma or equivalent required.
- Minimum 1 year of experience in a customer service environment.
- Basic knowledge of PC and MS Word/Excel.
- Ability to lift up to 50 pounds.
- Business maturity and professionalism.
This is a full-time position, Monday to Friday, 8:00am to 5:00pm. The worker will be expected to work on-site and may be required to drive to secondary customer sites within 120 miles.
What We OfferWe offer a competitive salary and benefits package, including a standard drug screen and background check. If you are a motivated and customer-focused individual with a passion for technical services, we encourage you to apply.
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