Receptionist for Fitness Center

2 weeks ago


Hollywood, Florida, United States Grand Fitness Mgmt, LLC Full time
Job Overview

Position Summary:

As a Receptionist at Grand Fitness Mgmt, LLC, you will play a vital role in delivering exceptional customer service to our members, prospective clients, and visitors. Your primary focus will be to ensure a welcoming and supportive environment that embodies our commitment to a positive fitness experience. You will be part of a dynamic team dedicated to promoting health and wellness in our community.

Key Responsibilities:

  • Welcome members and guests as they arrive and depart, addressing any inquiries or concerns they may have.
  • Promote our supportive atmosphere by engaging with members on the gym floor, offering assistance, and encouraging their fitness journeys while adhering to club policies.
  • Address member issues and escalate to management when necessary.
  • Answer phone calls in a courteous manner, assisting callers with their questions.
  • Handle membership-related tasks, including sign-ups, updates to contact and billing information, cancellations, and managing unpaid balances.
  • Conduct outreach to prospective members and provide tours, assessing their membership needs.
  • Process retail transactions accurately and strive to meet sales objectives.
  • Maintain cleanliness and sanitation of all fitness equipment and amenities, including communal areas.
  • Ensure restrooms are clean, stocked, and organized by following the established cleaning schedule.
  • Regularly inspect all areas of the facility, promptly addressing any safety or cleanliness issues.
  • Report maintenance concerns, such as broken equipment or facility issues, to management.

Qualifications:

  • Preferred experience of 6-12 months in a customer service role.
  • Must be at least 18 years old.
  • Willingness to obtain CPR/AED certification (training provided).
  • Basic proficiency in computer skills.

Physical Requirements:

  • Ability to stand and move throughout the facility during shifts.
  • Frequent communication in person and over the phone.
  • Capability to lift up to 50 pounds.
  • Exposure to cleaning chemicals during shifts.
  • Regular cleaning and sanitizing of equipment and facilities.
  • Ability to bend and twist to complete tasks.

Benefits of Working at Grand Fitness:

  • Comprehensive medical benefits.
  • Complimentary membership.
  • 401(K) savings plan.
  • Employee discounts and perks.
  • Engaging team-building activities and social events.

Health and Safety Commitment:

Every team member is responsible for maintaining a safe and healthy workplace. Team members are expected to actively participate in health and safety initiatives by adhering to all relevant policies, reporting unsafe conditions, and conducting their work safely.



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