Patient Access Assistant

1 month ago

Hollywood, Florida, United States Memorial Healthcare System Full time
Location:
Hollywood, Florida

At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience.

Summary:

Performs receptionist, registration, and clerical duties associated with registering patient for inpatient and outpatient services.

Responsibilities:

Round with patients in practice to ensure Excellent Patient Experience is met. Follow-up on reported issues and assist with service recovery.

Communicates with referring physician's office, clinical department(s), and/or other appropriate personnel to exchange necessary information and coordinate surgical/procedural/diagnostic testing and DME as appropriate. Assists in completing surgical orders as directed by department. Routes as appropriate.

Reviews patient charts to ensure imaging is available and all pertinent information to maximize appointment.

Verifies insurance benefits and obtains pre-certification/authorization as necessary. Determines and accepts required payments, including co-pays and deductibles, or refers to financial counselors for follow up.

Builds critically important relationships with physicians, OR staff, as well as insurance representatives in order to help facilitate all scheduling duties.

Responsible for managing physician calendars.

Meets with surgical/procedural patient or patient's caregiver to exchange necessary information and documentation. Provides explanation of process, pre-procedure instructions, and addresses concerns and questions. Schedule patient/family surgical conferences.

Performs general clerical duties including assisting with the front/back desk as well as scheduling appointments. Assist with signing up patients/Proxy with MyChart activations and Telehealth visits.

Work Department incoming referral work queue daily. Assist patients with appointments in other specialist offices as requested/referred by our physicians.

Competencies:

ACCOUNTABILITY, ACCURACY & QUALITY, CUSTOMER SERVICE, ORGANIZATION SKILLS, PATIENT ACCESS, PATIENT AND FAMILY CENTERED CARE, PROBLEM SOLVING, RESPONDING TO CHANGE, STANDARDS OF BEHAVIOR, VERIFYING INSURANCE

Education and Certification Requirements:

High School Diploma or Equivalent (Required)

Additional Job Information:

Complexity of Work: Requires critical thinking skills, effective communication skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Required Work Experience: One (1) year experience in a clinical office setting. Other Information: Proficient in basic computer skills and customer service experience preferred.

Working Conditions and Physical Requirements:
  • Bending and Stooping = 40%
  • Climbing = 0%
  • Keyboard Entry = 60%
  • Kneeling = 0%
  • Lifting/Carrying Patients 35 Pounds or Greater = 0%
  • Lifting or Carrying lbs Non-Patient = 40%
  • Lifting or Carrying 2501 lbs - 75 lbs Non-Patient = 0%
  • Lifting or Carrying > 75 lbs Non-Patient = 0%
  • Pushing or Pulling lbs Non-Patient = 40%
  • Pushing or Pulling lbs Non-Patient = 0%
  • Pushing or Pulling > 75 lbs Non-Patient = 0%
  • Reaching = 60%
  • Repetitive Movement Foot/Leg = 0%
  • Repetitive Movement Hand/Arm = 60%
  • Running = 0%
  • Sitting = 60%
  • Squatting = 0%
  • Standing = 60%
  • Walking = 60%
  • Audible Speech = 60%
  • Hearing Acuity = 60%
  • Smelling Acuity = 0%
  • Taste Discrimination = 0%
  • Depth Perception = 60%
  • Distinguish Color = 60%
  • Seeing - Far = 60%
  • Seeing - Near = 60%
  • Bio hazardous Waste = 40%
  • Biological Hazards - Respiratory = 40%
  • Biological Hazards - Skin or Ingestion = 40%
  • Blood and/or Bodily Fluids = 40%
  • Communicable Diseases and/or Pathogens = 40%
  • Asbestos = 0%
  • Cytotoxic Chemicals = 0%
  • Dust = 0%
  • Gas/Vapors/Fumes = 0%
  • Hazardous Chemicals = 20%
  • Hazardous Medication = 0%
  • Latex = 0%
  • Computer Monitor = 60%
  • Domestic Animals = 0%
  • Extreme Heat/Cold = 0%
  • Fire Risk = 0%
  • Hazardous Noise = 0%
  • Heating Devices = 0%
  • Hypoxia = 0%
  • Laser/High Intensity Lights = 0%
  • Magnetic Fields = 0%
  • Moving Mechanical Parts = 0%
  • Needles/Sharp Objects = 0%
  • Potential Electric Shock = 0%
  • Potential for Physical Assault = 0%
  • Radiation = 0%
  • Sudden Decompression During Flights = 0%
  • Unprotected Heights = 0%
  • Wet or Slippery Surfaces = 0%
Shift:

Primarily for office workers - not eligible for shift differential

Disclaimer: This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.

Wages shown on independent job boards reflect market averages, not specific to any employer. We encourage candidates to talk to their Memorial Healthcare System recruiter to discuss actual pay rates, during the hiring process.

Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity.

Memorial Healthcare System recruits, hires and promotes qualified candidates for employment opportunities without regard to race, color, age, religion, gender, gender identity or expression, sexual orientation, national origin, veteran status, disability, genetic information, or any factor prohibited by law.

We are proud to offer Veteran's Preference to former military, reservists and military spouses (including widows and widowers). You must indicate your status on your application to take advantage of this program.

Employment is subject to post offer, pre-placement assessment, including drug testing.

If you need reasonable accommodation during the application process, please call M-F, 8am-5pm) or email

  • Patient Access Coordinator

    1 week ago

    Hollywood, Florida, United States The CSI Companies Full time

    Company Overview: The CSI Companies is collaborating with a prominent client to find a dedicated Bilingual Patient Access Representative.Position Details:Location: RemoteWork Schedule: Monday to Friday, 8:30 AM - 5:00 PM ESTCompensation: $16 - $19 per hour, depending on experienceEmployment Type: Contract to hireKey Responsibilities:Facilitates a smooth and...

  • Bilingual Patient Access Specialist I

    1 week ago

    Hollywood, Florida, United States The CSI Companies Full time

    About The CSI Companies: We are dedicated to connecting talented individuals with exceptional opportunities. Position: Bilingual Patient Access Representative I Role Overview: As a Bilingual Patient Access Representative, you will play a crucial role in ensuring a positive experience for patients through various communication channels. Key Responsibilities:...

  • Healthcare Access Coordinator

    4 days ago

    Hollywood, Florida, United States Broward Community & Family Health Centers, Inc. Full time

    Position OverviewThe Healthcare Access Coordinator plays a vital role within the administrative and clinical support team, executing essential clerical tasks to ensure patients are adequately prepared for their appointments. This position is integral to our operations, focusing on delivering exceptional service to our patients.Key Responsibilities:Assist in...

  • Physical Therapist Assistant

    7 days ago

    Hollywood, Florida, United States Emerald Nursing & Rehabilitation Center Full time

    Job Opportunity:Emerald Nursing & Rehabilitation Center is seeking a skilled Physical Therapist Assistant to join their team. The ideal candidate will work under the direction of a Physical Therapist to provide direct patient care services.Key Responsibilities:Administer treatment programs as established by Physical Therapists to ensure optimal patient...

  • Patient Services Coordinator

    4 days ago

    Hollywood, Florida, United States Gastro Health Full time

    Join the Gastro Health Team as a Full-Time Patient Services Coordinator At Gastro Health, we pride ourselves on being a supportive workplace that fosters career growth. Our team is made up of dedicated professionals who work collaboratively to provide exceptional patient care. This position includes: Excellent work/life balance No weekends or evenings -...

  • Patient Care Coordinator

    1 week ago

    Hollywood, Florida, United States Memorial Healthcare System Full time

    At Memorial Healthcare System, our mission is to enhance the health, well-being, and overall quality of life for those we serve. Our steadfast dedication to our service vision is what sets us apart, forming the core of The Memorial Experience.Overview:Works in collaboration with medical professionals, nursing staff, and a multidisciplinary team to create a...

  • Patient Services Coordinator

    1 week ago

    Hollywood, Florida, United States Pediatric Associates Full time

    Pediatric Associates, a leader in pediatric healthcare, is dedicated to providing exceptional service to our young patients and their families. We are a clinician-led organization focused on delivering evidence-based care within a supportive medical home environment.PRIMARY FUNCTIONThe Medical Receptionist plays a crucial role in ensuring a positive...

  • Patient Care Transport Specialist

    1 week ago

    Hollywood, Florida, United States Memorial Healthcare System Full time

    Location: Hollywood, Florida At Memorial, we are committed to enhancing the health, well-being, and overall quality of life for those entrusted to our care. Our steadfast dedication to our service vision is what sets us apart, forming the core of The Memorial Experience. Overview: Responsible for the safe and efficient transportation of patients and...

  • Patient Financial Services Specialist

    4 days ago

    Hollywood, Florida, United States Memorial Healthcare System Full time

    At Memorial Healthcare System, our mission is to enhance the health, wellness, and overall quality of life for those we serve. Our steadfast dedication to our service vision is what sets us apart and forms the core of The Memorial Experience. Overview: The Patient Financial Services Specialist (PFSS) acts as the initial point of contact for patients and...

  • Occupational Therapist

    1 day ago

    Hollywood, Florida, United States Memorial Healthcare System Full time

    Job Summary:As a key member of our healthcare team, the Occupational Therapist will provide high-quality patient care services to individuals in need of occupational therapy. This role involves designing and implementing personalized treatment plans to help patients develop, recover, and maintain their occupational skills.Responsibilities:Develop and...

  • Financial Services Representative

    1 week ago

    Hollywood, Florida, United States Memorial Healthcare System Full time

    At Memorial Healthcare System, our mission is to enhance the health, wellness, and overall quality of life for those we serve. Our steadfast dedication to our service vision is what distinguishes us and forms the cornerstone of The Memorial Experience. Position Overview: The Patient Financial Services Representative (PFSR) acts as the initial point of...

  • Pediatric Anesthesia Assistant Position

    1 week ago

    Hollywood, Florida, United States Envision Physician Services - ANES Full time

    Exciting Opportunity for a Pediatric Anesthesia AssistantEnvision Physician Services is actively seeking a skilled Certified Anesthesiology Assistant for a full-time position at a prominent children's healthcare facility. This role involves providing anesthesia care to pediatric patients across various specialties.Key Features of the Position:Join a...

  • LPN Care Coordinator

    4 days ago

    Hollywood, Florida, United States MedElite Full time

    Job SummaryAbout MedElite:MedElite is a dedicated healthcare organization focused on enhancing the standard of care in skilled nursing and long-term care facilities nationwide. Our innovative approach improves resident health outcomes while streamlining operations and reducing costs for our partner organizations. We deliver high-quality, proactive care...

  • Dental Assistant

    4 weeks ago

    Hollywood, Florida, United States Caring Bear Dental Full time

    Benefits:401(k)Bonus based on performanceCompany partiesEmployee discountsPaid time offTraining & developmentBenefits/PerksCareers Advancement OpportunitiesCompetitive CompensationGreat EnvironmentJob Summary We are seeking a qualified and caring Dental Assistant to join our team As a Dental Assistant, you will provide top-notch dental care that makes our...

  • Assistant Controller

    1 month ago

    Hollywood, Florida, United States Prime Group US Full time

    Protects assets by establishing, monitoring, and enforcing internal controls.Complies with federal, state, and local legal requirements by studying existing and new legislation, anticipating future legislation, enforcing adherence to requirements, filing financial reports, and advising management on needed actions.Manages subordinate supervisors and...

  • Personal Care Assistant

    4 days ago

    Hollywood, Florida, United States FAITH FOUNDATION HHC LLC Full time

    Job OverviewPosition Summary:The Personal Care Assistant plays a vital role in supporting patients with their daily health needs and ensuring their comfort. This position involves a variety of responsibilities aimed at enhancing the quality of life for individuals receiving care.Healthcare Management: Implementing and overseeing a patient's care plan as...

  • Dietary Services Assistant

    1 day ago

    Hollywood, Florida, United States Memorial Healthcare System Full time

    Job SummaryWe are seeking a highly skilled Nutrition Support Specialist to join our team at Memorial Healthcare System. As a key member of our dietary services team, you will play a critical role in ensuring that our patients receive the highest quality nutrition care.Key ResponsibilitiesCollaborate with nursing units to enhance patient experience and ensure...

  • Neonatal Care Physician Assistant

    1 week ago

    Hollywood, Florida, United States Pediatrix Full time

    Requisition ID: Location: US-FL-Hollywood Specialty: Practitioner - Physician Assistant Position Type: Full Time HR Rep / Recruiter: Ann Taggart Contact: Overview Neonatal Physician Assistant - Esteemed Children's Healthcare Provider Key Responsibilities Pediatrix Medical Group of Florida is in search of a dedicated Neonatal Physician Assistant to...

  • Certified Nursing Assistant

    6 days ago

    Hollywood, Florida, United States Kindred Hospital Hollywood Subacute Unit Full time

    About Kindred HealthcareAt Kindred Healthcare, we're dedicated to delivering exceptional patient care and experiences. Our clinicians are driven by a passion to make a difference in the lives of our patients and their families.Our Subacute UnitOur Subacute Unit is a specialized care environment that provides critical care services to patients who require an...

  • Medical Office Assistant

    4 days ago

    Hollywood, Florida, United States Gastro Health Full time

    Join the Gastro Health Team as a Full-Time Patient Services Coordinator At Gastro Health, we pride ourselves on being a premier workplace that fosters career growth and teamwork. Our environment is collaborative, and we offer consistent working hours. This position provides: Excellent work/life balance No weekend or evening shifts - Monday through Friday...