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Patient Services Representative

2 months ago

Topeka, Kansas, United States GraceMed Health Clinic Full time
Job Title: Patient Services Representative

We are seeking a highly skilled and compassionate Patient Services Representative to join our team at GraceMed Health Clinic, Inc.

Job Summary:

The Patient Services Representative will serve as the first point of contact for patients, providing exceptional customer service and ensuring a smooth and efficient experience. This role requires strong communication and interpersonal skills, as well as the ability to work independently and as part of a team.

Key Responsibilities:
  • Greets and checks in patients, ensuring a welcoming and professional atmosphere.
  • Verifies patient information and appointment details, ensuring accuracy and completeness.
  • Assists with next-day appointment reminders and prepares paperwork for patients.
  • Documents patient cancellations and failure to show for appointments.
  • Receives deliveries and distributes them to the appropriate personnel.
  • Maintains the cleanliness and organization of the reception area and waiting room.
  • Maintains patient confidentiality at all times.
Requirements:
  • High school diploma or equivalent.
  • Bilingual Spanish preferred.
  • Previous customer service experience.
  • Previous medical/dental receptionist experience or background in general office work preferred.
Working Conditions:

This role requires the ability to sit and/or stand for long periods of time, with occasional bending, stooping, and lifting (up to 50lbs.). Interaction with physicians, patients, and other office personnel is required. May involve contact with angry, upset, or ill persons, as well as potential exposure to blood and body fluids and other hazardous substances.

This job description has been examined for compliance with the Americans with Disabilities Act (ADA) and the Fair Labor Standards Act (FLSA).

As an employee of GraceMed Health Clinic, Inc., you are bound by principles of medical ethics and have a legal and moral obligation to protect patient confidentiality.