Customer Service Representative
4 weeks ago
Acclaim Technical Services is a leading provider of language, operations, and technology services to U.S. Federal agencies. As an Employee Stock Ownership Plan (ESOP) company, we prioritize employee growth and development. We are seeking a skilled Customer Service Representative to join our team in Northern VA. The ideal candidate will provide professional telephone operations support in a fast-paced environment, answering and managing incoming calls from various sources.
Key Responsibilities:
- Provide courteous and resourceful support to all incoming calls
- Must be proficient in relevant computer applications, customer service principles, and call center telephony and technology
- Attention to detail is essential to manage complexity of calls
- Have proven ability to perform in a fast-paced environment and manage multiple tasks simultaneously
- Strong oral and written communication skills to brief POCs on outcomes and action resulting from calls
Requirements:
- Excellent interpersonal skills and ability to develop relationships with customers, coworkers, and colleagues
- Must be able to work easily with non-native English speakers and pay close attention to details
- Must have the ability to adapt to changing work requirements, multiple tasks, and priorities
- Prior call center experience managing a high volume of incoming calls is desired
- Must have basic typing skills (40 WPM)
Acclaim Technical Services is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that values diversity, equity, and inclusion.
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