Multilingual Front Desk Coordinator

3 days ago


Omaha, Nebraska, United States Lone Peak Dental Group Full time
Bilingual Front Desk Receptionist

We are seeking a highly skilled and multilingual Bilingual Front Desk Receptionist to join our team at Lone Peak Dental Group. As a key member of our front office team, you will be responsible for providing exceptional customer service and administrative support to patients, visitors, and medical staff.

Key Responsibilities:
  • Greet patients and visitors in a professional and friendly manner, ensuring a positive first impression of our practice.
  • Schedule patient appointments and update scheduling systems accurately, ensuring seamless communication with our medical staff.
  • Answer phone calls promptly and direct inquiries to the appropriate personnel, providing clear and concise information to patients and visitors.
  • Verify patient information and insurance coverage, ensuring accurate and up-to-date records.
  • Maintain and update patient records, ensuring confidentiality and adherence to HIPAA guidelines.
  • Assist with billing and insurance claims processing as needed, ensuring timely and accurate reimbursement.
  • Collaborate with medical staff and other departments to ensure smooth patient flow and efficient operations.
  • Handle patient inquiries and resolve issues or escalate as necessary, providing exceptional customer service and support.
  • Adhere to all relevant healthcare regulations and guidelines, ensuring compliance and maintaining a safe and healthy work environment.
Requirements:
  • High school diploma or equivalent required; associate's degree preferred.
  • Prior experience in customer service or healthcare setting is beneficial.
  • Strong communication and interpersonal skills, with the ability to work effectively with diverse populations.
  • Excellent organizational abilities and attention to detail, with the ability to multitask and prioritize tasks effectively.
  • Proficiency in basic computer applications, such as MS Office.


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