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Front Desk Operations Manager

1 month ago

Omaha, Nebraska, United States The Capitol District Marriott Full time
Job Summary:

The Front Desk Supervisor is responsible for overseeing the daily operations of the Front Office, ensuring exceptional guest satisfaction, and maintaining high standards of quality and productivity. This role requires strong leadership and communication skills, as well as the ability to multitask and prioritize tasks effectively.

Key Responsibilities:

• Supervise and train front desk staff to ensure excellent guest service and adherence to hotel policies and procedures.
• Assist with the management of front desk operations, including check-in, check-out, and guest requests.
• Handle guest complaints and resolve issues in a professional and courteous manner.
• Maintain accurate records and reports, including guest information and front desk statistics.
• Collaborate with other departments to ensure seamless guest experiences and efficient hotel operations.

Requirements:

• Previous front desk management experience required.
• Excellent communication and leadership skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong problem-solving and analytical skills.
• Ability to maintain confidentiality and handle sensitive information.

What We Offer:

The Capitol District Marriott offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual with a passion for delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.