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Hotel Front Desk Representative

1 month ago

Omaha, Nebraska, United States Doubletree by Hilton Omaha Southwest Full time
Hotel Front Desk Agent Job Description

We're seeking a highly skilled and customer-focused Hotel Front Desk Agent to join our guest services team at Doubletree by Hilton Omaha Southwest. As a key member of our team, you'll be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.

Key Responsibilities:
  • Manage guest accounts, ensuring accurate and up-to-date information
  • Handle customer complaints and concerns in a professional and empathetic manner
  • Welcome and register guests, provide keys and room numbers, and record credit card information
  • Collaborate with housekeeping staff to ensure rooms are ready for new guests
  • Manage room bookings, answer inquiries, and provide information on available rooms, amenities, and rates
Requirements:
  • Excellent communication and interpersonal skills
  • High school diploma or equivalent required; hospitality experience preferred
  • Strong organizational and time management skills
  • Working knowledge of Microsoft Office and reservation management systems
About Our Team:

We're a dynamic and customer-focused team committed to providing exceptional service to our guests. If you're passionate about delivering outstanding service and have a strong work ethic, we encourage you to apply for this exciting opportunity.