Technical Support Specialist II

1 week ago


Washington, Washington, D.C., United States Hansen Talent Group Full time
Job Overview

Hansen Talent Group is a leading recruitment agency, and we are currently seeking a Business System Analyst I to work with a large enterprise in the Columbia, SC area. This role requires 2-3 days/week onsite.

Key Responsibilities:
  • Troubleshoot and resolve technical issues by analyzing symptoms using documented processes.
  • Deliver exceptional customer service and provide guidance on application, hardware, and software problems.
  • Evaluate business impact of requests and escalate to higher-level professionals when necessary.
  • Maintain accurate documentation and processes as business and technology evolve.
Requirements and Qualifications:
  • Strong customer service skills.
  • Excellent problem-solving skills.
  • Able to provide technical advice, guidance, and informal training to customers.
  • Familiarity with basic technical problems and solutions in a business environment.
  • Knowledge of industry business systems and processes.
Estimated Salary: $60,000 - $80,000 per year.

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