Customer Support Specialist II

3 days ago


Washington, Washington, D.C., United States Allied Government Solutions Full time

Job Summary

We are seeking an experienced Customer Support Specialist II to provide exceptional support to customers requesting passport services.

This role involves working in a dynamic environment, utilizing strong problem-solving skills to resolve customer inquiries and concerns. A minimum of 2-4 years of experience in a government contract environment is preferred.

Responsibilities:

  • Respond to customer inquiries via phone, email, and in-person
  • Process passport applications and supporting documents
  • Maintain accurate records and reports

Requirements:

  • Bachelor's degree or equivalent experience
  • Minimum 2-5 years of experience in document processing
  • Strong communication and interpersonal skills

What We Offer:

  • Competitive hourly rate: $21.03/hr
  • Comprehensive benefits package
  • Opportunities for career advancement

We value our employees and offer a supportive work environment. Apply today to join our team as a Customer Support Specialist II



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