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Patient Services Associate

2 months ago


Rochester, New York, United States Planned Parenthood of Central & Western New York Full time
Position Overview

As a Customer Care Specialist, you will be the first point of contact for our clients, providing exceptional service and support. Your role is crucial in ensuring that patients receive the assistance they need in a timely manner.

Key Responsibilities
  • Handle incoming calls with professionalism and empathy.
  • Assist patients in determining the appropriate type of appointment required, whether it be for new consultations, follow-ups, or specific health services.
  • Accurately document patient information and appointment details to maintain up-to-date records.
  • Provide clear guidance and support throughout the appointment scheduling process.
Qualifications

The ideal candidate will possess strong communication skills, a customer-focused attitude, and the ability to manage multiple tasks efficiently. Experience in a similar role within a healthcare or service-oriented environment is preferred.