Associate Director of Housing Services

1 day ago

Rochester, New York, United States Catholic Charities Family Community Services Full time
Job Title: Associate Director of Housing Services

Job Summary:

Catholic Charities Family and Community Services is seeking an experienced Associate Director of Housing Services to oversee the planning, development, and implementation of all services provided by the Housing Services Department. The successful candidate will have a strong background in residential program management, excellent leadership skills, and the ability to work collaboratively with staff and stakeholders.

Key Responsibilities:

  • Provide administrative oversight and direction to identified program services
  • Supervise program staff within identified service areas and case management team
  • Set goals, review, and document performance, and lead staff in accordance with CCFCS's mission, vision, and values
  • Manage the process for updating and maintaining program policies and procedures
  • Participate in program evaluation and ongoing monitoring of program activities
  • Assure appropriate reporting to established entities
  • Recruit and provide training and orientation to staff members
  • Handle audits and other external reviews
  • Provide department management, coordination, and oversight of department metrics and activities
  • Assist in preparation and monitoring of program budgets, the development and implementation of programs/projects, and regulatory compliance for the Program
  • Provide ongoing program development, inspections, and evaluations in order to maintain viability and credibility in service provision
  • Ensure Housing staff members stay in compliance with all funders' updated trainings and regulations
  • Monitor and evaluate program effectiveness in accordance with contracts and agency standards
  • Collaborate with the Director in the preparation and management of program budget
  • Ensure all reports, vouchering, and data required by funders or agencies is collected and reported in a timely manner
  • Collaborate with the Director and the Fund Development to secure funding for new initiatives
  • Assist with development, refinements, or maintains departmental policies and procedures
  • Maintain communications with all contractors, subcontractors, collaborators, and other involved agencies
  • Oversee data and reporting quality
  • Implement new technology to data records systems
  • Create and maintain higher quality of reporting and data entry
  • Report and maintain statistical data on census, client placements, and trends
  • Oversee client placement data and improvement of billing systems/protocols
  • Initiate and implement staff development training for all staff in the department
  • Maintain records of training participation
  • Monitor compliance with funders and governmental bodies
  • Oversee compliance with city code and other health standards at all facilities
  • Maintain records of health and safety inspections
  • Monitor programs' compliance with fire and emergency evacuation procedures
  • Reviews current standards for HUD and oversees compliance for these standards
  • Reviews current standards for OTDA and oversees compliance for these standards
  • Assist with the reviews and investigates all allegations of abuse/neglect and other incidents as requested by the Director and/or CPO
  • Participate in relevant Agency meetings and ongoing development of professional knowledge and skills
  • Attend program and departmental meetings
  • Maintain and develop professional knowledge and skills through involvement in Agency in-service training, workshops, reading, and conferences
  • Participate in relevant Agency meetings and/or trainings
  • Actively pursue development of professional competencies related to job role performance through reading, supervision, in-service training, and attendance at conferences and workshops
  • Awareness and active support of the Agency's Mission, Vision, Values, and Strategic Plan

Requirements:

  • Bachelor's Degree in Human Services or related field
  • At least 5 years of residential program experience, 2 of which must be supervisory
  • Ability to prioritize assignments, plan, and complete work projects with minimal direction
  • Ability to work efficiently and effectively and meet deadlines
  • Ability to work under pressure
  • Excellent verbal/written skills
  • Ability to maintain confidentiality
  • Ability to demonstrate behaviors and attitudes which support agency mission, philosophy, and policies
  • Willingness and ability to foster agency and program-wide cooperation and teamwork through use of positive/constructive communication techniques
  • Possession of a valid NYS Driver's license and use of a registered and reliable vehicle

Working Conditions:

The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. The noise level in the work environment is usually quiet.

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