Patient Service Ambassador
4 weeks ago
At RadNet, we're committed to delivering exceptional patient care and service. As a Patient Service Representative, you'll play a vital role in ensuring our patients receive the best possible experience.
Key Responsibilities:
- Greet and register patients in a friendly and professional manner.
- Obtain or verify patient information, collect signatures, and ensure accuracy of necessary documentation.
- Collect and log co-pays and fees.
- Answer and transfer incoming phone calls.
- Schedule, reschedule, or cancel appointments, and notify staff of changes when necessary.
- Provide patients with orientation and safety protocols, and offer directions to facilities as needed.
- Coordinate with back-office staff to ensure timely and effective patient care.
- Demonstrate competency in safeguarding patient property and Patient Health Information.
- Safeguard on-site medications in accordance with Company policies and procedures.
- Exhibit respect for company property, including cash and patient financial information.
- Respond to the needs of others by maintaining professional behavior toward patients and coworkers.
- Demonstrate respect for patient boundaries and cultural sensitivities.
- Interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.
- Establish, nurture, and maintain cooperative working relationships.
Requirements:
- High School Diploma or GED.
- Intermediate to advanced computer skills.
- Strong multitasking and communication skills.
- Experience providing exceptional customer service.
- Medical terminology knowledge and recent medical/radiology office experience is preferred.
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