Patient Service Ambassador
3 weeks ago
Job Title: Patient Service Representative
Job Summary: We are seeking a highly skilled Patient Service Representative to join our team at Borg & Ide Imaging. As a Patient Service Representative, you will be responsible for providing exceptional customer service to our patients, ensuring a positive experience from the moment they arrive at our facility.
Key Responsibilities:
- Greet and register patients in a friendly and service-oriented manner.
- Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.
- Collect and log all co-pays and fees.
- Answer/transfer incoming phone calls.
- Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary.
- Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.
- Coordinate with the back-office staff for timely and effective care of patients.
Requirements:
- High School Diploma or GED.
- Intermediate to advanced computer skills.
- Strong multitasking and communication skills.
- Experience providing exceptional customer service.
- Medical terminology knowledge and recent medical/radiology office experience is preferred.
Pay Range: USD $15.11 - USD $23.67 per hour.
Shift: Weekends.
Shift Variations: Saturdays, 6:15am-5:15pm.
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