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Customer Experience Specialist

2 months ago

Miami, United States Mazda of North Miami Full time

About Mazda of North Miami

Mazda of North Miami is a privately-owned dealership that has won numerous awards and is ranked amongst the Top 150 Dealership groups in the Country. We are committed to providing an exceptional customer experience and a positive work environment for our employees.

Job Summary

We are seeking a highly motivated and results-driven Sales Associate to join our team. As a Sales Associate, you will be responsible for building relationships with customers, assisting them in selecting a vehicle, and providing exceptional customer service.

Key Responsibilities

  • Customer Interaction
    • Build relationships with customers and create a loyal customer base
    • Assist customers in selecting a vehicle by asking questions and listening carefully to their responses
  • Product Knowledge
    • Be knowledgeable about our product offerings, optional packages, and latest technology
    • Perform high-quality and professional demonstrations of new and used vehicles
  • Sales and Follow-up
    • Follow up with customers to ensure referral business
    • Learn to overcome objections and thrive in sales situations
  • Reporting and Communication
    • Directly report to the Sales Manager regarding objectives, planned activities, reviews, and analyses
    • Communicate effectively with colleagues and management

Requirements

  • Availability and Flexibility
    • Available to work flexible hours and weekends
  • Communication and Interpersonal Skills
    • Fantastic communication skills with customers
    • Professional, well-groomed personal appearance
  • Background and Driving Record
    • Clean driving record
    • Willing to submit to a pre-employment background check and drug screen

Benefits

  • Privately-owned dealership with a positive work environment
  • Opportunity to work with a top-ranked dealership group
  • Competitive benefits package, including health insurance and 401K plan
  • Opportunities for career growth and advancement

Why Work with Us?

We offer a dynamic and fast-paced work environment, a positive and supportive team, and opportunities for growth and advancement. If you are a motivated and results-driven individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.