Sr. Experience Specialist
3 weeks ago
Our client in the telecommunications industry is seeking a Sr. Experience Specialist to join their team. As a Sr. Experience Specialist, you will be part of the Customer Experience team supporting various departments. The ideal candidate will have strong problem-solving skills, a proven track record of implementing innovative efforts to improve experience, and experience with agile methodology and tools which will align successfully in the organization.
Job Title: Sr. Experience Specialist
Location: Miami, FL (Hybrid 3 days a week in office Tuesday - Thursday)
What's the Job?
- Identifies opportunities to reimagine and revolutionize Customer Experience across products.
- Participates in user research and observation of user tasks, integrating these findings with business requirements to transform the user’s mental model into the concept.
- Delivers service improvements to improve the customer experience
- Influences business and technology partners to support and deliver proposed improvements.
- Uses Journey Net Promoter Score and other metrics to measure improvements over time.
What's Needed?
- Demonstrated active participation in Experience Teams framing and solving challenging problems on multiple programs or shipped products with a large user base.
- Proven record of implementation of innovative efforts to improve experience from concept to execution.
- Experience with agile methodology and tools.
- A degree in CX Management (desired).
- Ability to digest and translate complex technical requirements into intuitive experiences (desired).
What's in it for me?
- Opportunity to work with a leading telecommunications company.
- Chance to work on cutting-edge projects and initiatives.
- Competitive pay rate.
- Hybrid work schedule with 3 days a week in office.
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
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