Clinical Services Coordinator

2 weeks ago

Cumming, Georgia, United States Emory Healthcare Full time

Position Overview:

Join Emory Healthcare, where your career can flourish.

At Emory Healthcare, we are committed to enhancing your professional journey with exceptional benefits, valuable resources, continuous mentorship, and leadership development opportunities in a supportive atmosphere that empowers you to achieve your career aspirations. We offer:

  • Comprehensive health benefits commencing on your first day
  • Assistance and reimbursement programs for student loan repayment
  • Family-oriented benefits
  • Wellness incentives

We emphasize ongoing mentorship, professional growth, and leadership development.

Position Type: Full Time / 40 hours per week

Job Responsibilities:

  • This role is pivotal in shaping the patient experience, acting as the initial point of contact for individuals arriving at Emory facilities for clinical appointments.
  • Key responsibilities include delivering outstanding customer service, welcoming patients, and facilitating their check-in process; effectively communicating with patients, families, and staff to address and fulfill patient needs while they await their provider.
  • Adhering to established standard operating procedures, you will perform various technical and administrative tasks such as managing appointment arrivals, confirming and updating patient demographics, handling registration and insurance details, scheduling, entering referrals, providing insurance information, and collecting copays.
  • This position involves regular interaction with patients, families, providers, and both clinical and non-clinical staff, playing a crucial role in ensuring a seamless and positive experience for patients at Emory.
  • The ideal candidate will exhibit compassion, a dedication to exceptional customer service, critical thinking and problem-solving abilities, strong interpersonal and communication skills, and the capacity to thrive in a fast-paced team environment.
  • Proficiency in computer skills and the ability to navigate multiple applications simultaneously are essential.
  • Consistent attendance is a requirement.

Minimum Qualifications:

  • A high school diploma or GED is preferred, along with twelve (12) months of experience in the healthcare or customer service sector, or current enrollment in an accredited bachelor's degree program.

Commitment to Diversity and Inclusion: Emory Healthcare is dedicated to providing equal opportunities and access to all individuals, regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, or veteran's status. We do not discriminate based on any of these factors or any other prohibited under applicable law. We value and celebrate the unique perspectives and backgrounds of all individuals and strive to create an environment of collaboration and belonging for our patients and team members.

Accommodations: Emory Healthcare will provide reasonable accommodations to qualified individuals with disabilities upon request. For assistance with this document in an alternate format or to request a reasonable accommodation, please contact our Office of Diversity, Equity, and Inclusion.

Physical Requirements: The role may involve lifting up to 25 lbs, with varying physical demands throughout the workday, including standing, walking, and close visual tasks such as computer work.

Environmental Factors: The work environment may present various conditions depending on assigned tasks, including potential exposure to blood-borne pathogens, biohazardous waste, and other environmental factors.

Become a part of our team today Emory Healthcare is a leading academic health system in Georgia, encompassing multiple hospitals and provider locations, dedicated to providing exceptional healthcare services.

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