Decorated Product Specialist
2 days ago
CHAMPRO is a leading sporting goods and apparel manufacturer with over 30 years of experience. Our mission is to deliver high-quality, innovative products and exceptional customer service.
Job DescriptionWe are seeking a highly skilled Decorated Product Specialist to join our team. As a key member of our sales team, you will be responsible for guiding customers through the order process, providing expert recommendations, and ensuring seamless execution from order entry to delivery.
The ideal candidate will have a strong understanding of decorated products and custom logo items, as well as excellent communication and problem-solving skills. You will thrive in a fast-paced environment, manage multiple priorities, and continuously seek ways to optimize processes and procedures.
Key Responsibilities- Act as the subject matter expert for decorated products and custom logo items.
- Deliver top-tier customer service, identifying and resolving customer needs efficiently.
- Manage the order entry process, ensuring accuracy and clear communication with customers and internal teams.
- Collaborate with the sales team and other internal departments to ensure adherence to established processes and procedures.
- Proactively monitor production schedules, identifying and addressing any potential issues to prevent delays.
- Continuously explore opportunities to enhance processes and improve workflow efficiency.
- 2+ years of customer service experience, particularly with custom or specialty products.
- Experience in a high-volume, fast-paced, customer-focused environment.
- Familiarity with graphic production artwork is preferred.
- Experience with Microsoft Dynamics AX is a plus.
- Proven track record of achieving results and driving success.
- Ability to analyze and understand client needs, providing solutions that exceed expectations.
- Self-starter with creative problem-solving abilities, capable of working independently or leading projects.
- Strong verbal and written communication skills, with the ability to build immediate rapport with customers and stakeholders.
- Excellent interpersonal skills, able to collaborate effectively at all organizational levels.
- Highly organized, adaptable, and able to react quickly to evolving situations.
- Strong time management skills, able to manage multiple tasks under pressure and meet strict deadlines.
- Solid understanding of general business principles and strong mathematical aptitude.
- Proficient in Microsoft Office Suite.
We offer a collaborative atmosphere, a range of benefits, and opportunities for professional growth and development. We are an Equal Opportunity Employer, committed to diversity and inclusion.
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