Help Desk Agent

1 week ago


Rockville, Maryland, United States Westat Full time
Job Title: Help Desk Agent - Education Studies

Westat is seeking a Help Desk Agent to work in their Education Studies group. The successful candidate will be responsible for answering incoming calls, providing guidance to callers, and assisting with an online survey. Strong communication skills, technical ability, and the ability to establish rapport with school staff are essential. The ideal candidate will have a high school diploma or GED and be able to work full-time in person.

Key Responsibilities:

- Answer incoming calls and provide guidance to callers

- Assist with an online survey

- Establish rapport with school staff

Requirements:

- High school diploma or GED

- Ability to work full-time in person

- Strong communication skills and technical ability

Preferred Qualifications:

- Experience making outgoing telephone calls

- Previous e-QIP clearance

- Previous Westat experience

Westat is an Equal Opportunity Employer and does not discriminate on the basis of race, creed, color, religion, sex, national origin, age, veteran status, disability, marital status, sexual orientation, citizenship status, genetic information, gender identity or expression, or any other protected status under applicable law.

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