Help Desk Specialist for Government Health IT
4 weeks ago
We are seeking a highly skilled Help Desk Agent to support our cloud-based multi-tiered help desk operations within the public health sector.
As a Help Desk Agent, you will provide Tier 1 support to callers by addressing issues and inquiries across various channels, including phone, email, and text.
Key responsibilities include:
- Utilizing contact center software, such as Amazon Connect, and ticketing systems, such as Salesforce Service Cloud, to answer, log, and track inquiries and issues.
- Providing timely resolution and proper documentation of issues.
- Working collaboratively with the team to ensure seamless support to our customers.
Requirements:
- 3+ years of proven experience in a help desk or customer service role, with a focus on Tier 1 support.
- Strong knowledge of ticketing systems, such as Amazon Connect and Salesforce Service Cloud.
- Strong data entry and telephone skills.
- Proficiency in Microsoft Office (Word, Excel, Outlook).
Precise Software Solutions, Inc. is an innovative small business with a proven record of success delivering quality services and solutions to government organizations.
We offer a comprehensive benefits package, including health, dental, and vision insurance, flexible spending accounts, and a retirement plan.
Our company is committed to providing a positive and inclusive work environment, and we welcome applications from diverse candidates.
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