Help Desk Specialist
2 weeks ago
DAVIS Construction, Inc. is seeking a skilled Help Desk Technician to join our team. As the primary point of contact for end-user support, you will be responsible for providing exceptional customer service, troubleshooting, and resolving technical issues related to PC and laptop hardware, software, network connectivity, printers, and mobile phones.
Key Responsibilities:- Provide technical support to employees located at DAVIS' main office and jobsite locations
- Diagnose and resolve problems with PC and laptop hardware, software, network connectivity, printers, and mobile phones
- Document reported problems in the Help Desk database and troubleshoot processes and procedures in the department wiki
- Develop documentation to support projects, programs, and system configurations
- Manage and coordinate vendor activities such as PC and copier repair
- Minimum of one year of professional experience providing a wide range of helpdesk responsibilities
- Professional experience utilizing Windows and MS Office, including 365
- Experience in a customer service-centered role with the ability to effectively communicate technical information
- Ability to work in Rockville, MD office daily from 6 a.m.-3 p.m.
- Able to lift technical equipment
- Experience utilizing ticketing software (I.E. ConnectWise)
- Experience managing and maintaining inventory of assets and accessories, utilizing MDM (mobile device management tools)
- Bachelor of Science in Information Technology
- Prior accurate documentation in a support role
- Certifications in Net +, Security +, A+ and others
- Competitive total compensation package
- 100% employer-paid health care plan (to include family)
- Life insurance, short- and long-term disability benefits, and an annual contribution to your HSA
- Annual incentive bonus, paid time off + annual holidays, financial benefits (401(k), Roth, and ESOP), FSAs, fertility and family-forming assistance, and continuing education
- Employee Assistance Program (EAP), on-site fitness center, and parental leave
DAVIS Construction, Inc. is an equal opportunity employer and welcomes applications from diverse candidates. We are not authorized to use a staffing agency or third-party vendors to fill this position.
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